1. Scope
This policy applies to personal data collected through Vijayagenciesjpr.com (the "Site") and any related services we operate for selling products to our customers. It does not cover third-party websites or services linked from our Site; those services are governed by their own privacy notices.
2. Information We Collect
We collect information that helps us provide, improve and protect our services. Types of information include:
- Account & profile data: name, email address, phone number, billing/shipping addresses, company name and other profile information you provide when creating an account or placing an order.
- Order & payment data: order history, product details, transaction identifiers, and payment confirmation. Payment card details are processed by our payment provider (Razorpay) and are not stored on our servers.
- Device & usage data: IP address, device type, browser, operating system, referrer, pages viewed, search queries and other analytics data collected automatically when you visit the Site.
- Support & communications: messages you send to customer support and any responses, surveys, or feedback.
- Cookies & similar technologies: information stored in cookies, local storage, pixels, and other tracking tools described below.
3. How We Use Your Information
We use personal information for the following purposes:
- To create and manage your account, process and fulfill orders, and provide customer support.
- To process payments and prevent fraud (in partnership with Razorpay and other payment providers).
- To communicate important information such as order confirmations, shipping updates, and notices.
- To personalize your experience, show relevant products, and run promotions or marketing campaigns (with consent where required).
- To analyze and improve our Site, products and services using aggregated analytics.
- To comply with legal obligations and enforce our terms, including preventing abuse and fraud.
5. Payment Processing (Razorpay)
We use Razorpay as our payment gateway to accept and process online payments. When you make a payment:
- Payment card and UPI details are transmitted securely to Razorpay and handled according to their policies.
- We receive transaction confirmations and identifiers (e.g., razorpayOrderId, razorpayPaymentId) to track order status and reconciliations.
- We do not store full payment card numbers or bank account credentials on our servers.
Please review Razorpay's privacy & security documentation to understand how they handle payment data.
6. Third-Party Services
We may share personal information with third parties that perform services on our behalf (payment processors, couriers, analytics providers, customer support platforms, marketing platforms). These providers are bound by contractual obligations to protect personal data and may only process it for the purposes we specify.
7. Data Retention & Security
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.
We implement administrative, technical and physical safeguards (encryption, access controls, monitoring) to protect personal data. However, no system is entirely secure — if a security incident occurs we will follow applicable notification requirements.
8. Your Rights
Depending on your jurisdiction you may have rights to access, correct, delete or port your personal information, and to object to or restrict certain processing (for example under GDPR or similar laws). To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.
If you are a resident of California, you may have additional rights under the CCPA/CPRA. Contact us and include "CCPA Request" in the subject line.
9. Children
Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.
10. International Transfers
Your information may be processed and stored in servers located outside your country. Where required, we will implement appropriate safeguards to protect transfers of personal data across borders.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with the "Last updated" date. Continued use of the Site after changes constitute acceptance of the revised policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, please contact:
- Email: Support@vijayagenciesjpr.com / support@vijayagenciesjpr.com
- Address: Vijay Agencies, A 917 SIDDARTH NAGAR NEAR JAIN MANDIR JAIPUR PHONE - 9351630408, 9414073671 Pincode 302025 GSTIN/UIN: 08AAJPJ2631B1Z6 State Name : Rajasthan, Code : 08 CIN: 041
- Phone: +919314628730